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PRIVACY POLICY

Effective Date - September 22, 2024

At Healing Hands Holistic, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage with our services, including holistic massage, Reiki, and Compassion Key sessions.

Who We Are

We are Healing Hands Holistic, a holistic wellness business based in the UK, dedicated to supporting your physical, emotional, and spiritual well-being. Our services include holistic massage, reiki, and the Compassion Key – each carefully designed to facilitate healing and transformation. Our practice is grounded in holistic principles, and we strive to create a nurturing environment where clients can achieve balance, relaxation, and personal growth.

 

Our business is located at:

 

At Healing Hands Holistic, we respect your privacy and are committed to maintaining the confidentiality and security of your personal data. This policy explains how we collect, use, and protect the information you provide when using our services or visiting our website. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) to ensure your personal data is handled responsibly.

If you have any questions or would like to know more about how we manage your personal data, please don’t hesitate to get in touch.

Website Privacy Policy

This privacy policy is for this website; http://www.healinghandsholistic.com and served by Miriam Ostrovska and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

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This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to.

 

Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.

 

Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

What Data We Collect

We may collect the following personal data from you:

  • Contact Information: Name, email address, phone number, and postal address.

  • Health Information: Information related to your health or wellbeing, which is relevant to providing you with our holistic services.

  • Payment Information: Details needed for processing payments (e.g., credit card details), but this data is typically processed by third-party payment processors.

  • Technical Data: IP address, browser type, device information, and website usage details (collected through cookies and similar technologies).

How We Use Your Data

We use your personal data for the following purposes:

  • Providing Services: To schedule and deliver services such as holistic massage, reiki, and Compassion Key.

  • Communication: To respond to your inquiries and provide information about our services, offers, or changes to our policies.

  • Health & Safety: To tailor our services to your individual health needs and ensure your safety.

  • Legal Compliance: To comply with our legal obligations, such as health record-keeping requirements.

Legal Basis for Processing Your Data

We rely on the following legal bases for processing your personal data:

  • Consent: For sensitive health information, we will always obtain your explicit consent.

  • Contractual Necessity: To fulfill our obligations in providing you with the services you request.

  • Legal Obligations: To comply with legal requirements (e.g., tax or health regulations).

  • Legitimate Interests: To improve our services, manage bookings, and protect our business.

Sharing Your Data

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

  • Service Providers: Trusted third-party companies for payment processing, scheduling software, or email marketing tools.

  • Legal Authorities: If required to comply with a legal obligation or protect our rights and safety.

Any third-party service providers we use are GDPR-compliant and handle your data securely.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.

  • Rectification: The right to correct inaccurate or incomplete data.

  • Erasure: The right to request the deletion of your personal data (where applicable).

  • Restriction: The right to request the restriction of processing of your personal data.

  • Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format.

  • Objection: The right to object to our processing of your personal data.

Data Retention

We will only retain your personal data for as long as necessary to provide the services you have requested and for legal purposes. After this period, your data will be securely deleted.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or destruction. However, no online service can be 100% secure, so we encourage you to take steps to protect your own information.

Cookies

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small files stored on your device. You can choose to block cookies by adjusting your browser settings, but doing so may affect your experience on our website.

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What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to remember your preferences, understand how you interact with our content, and improve site performance.

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Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., keeping you logged in).

  • Performance Cookies: Help us analyze how visitors use our site, allowing us to improve its performance.

  • Functionality Cookies: Remember your preferences to provide a personalized experience.

  • Third-Party Cookies: Used by external services like analytics (e.g., Google Analytics) to track website usage.

 

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

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For more details, visit the ICO website at https://ico.org.uk/.

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